1. Introduction
FIREHOUSE Sandwiches ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share your information when you visit our website firehousesandwiches.com (the "Website"), use our mobile application (the "App"), or interact with our services, including our delivery and online ordering system.
By accessing or using our Website, App, or services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website, App, or services.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, delivery address, and billing information when you create an account, place an order, or contact us.
- Order Information: Details about the items you order, delivery preferences, and special instructions.
- Payment Information: Credit card details, billing address, and other financial information needed to process your payment. Note that payment processing is handled by our third-party payment processors, and we do not store complete credit card information on our servers.
- Account Information: Username, password, and preferences when you create an account.
- Communication Information: Information you provide when you contact us, respond to surveys, or interact with our customer service team.
2.2 Information We Collect Automatically
When you access or use our Website, App, or services, we automatically collect certain information, including:
- Device Information: Information about your device, including IP address, device type, operating system, browser type, and mobile network information.
- Usage Information: Information about your interactions with our Website or App, such as pages visited, time spent on pages, navigation paths, and features used.
- Location Information: General location information based on your IP address. If you use our delivery services, we may collect more precise location information with your consent to facilitate delivery.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and to personalize your experience. For more information, please see our Cookie Policy section below.
2.3 Information from Third Parties
We may receive information about you from third parties, including:
- Social Media Platforms: If you interact with our social media pages or use social media to log into our services, we may receive information from these platforms in accordance with their privacy policies.
- Business Partners: We may receive information from our business partners, such as delivery partners, marketing affiliates, or analytics providers.
- Public Sources: We may collect information from publicly available sources.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including delivery coordination;
- Create and manage your account;
- Provide customer support and respond to your inquiries;
- Communicate with you about your orders, our services, promotions, and events;
- Personalize your experience and provide customized content and recommendations;
- Improve our Website, App, and services;
- Develop new products, services, and features;
- Analyze usage patterns and trends;
- Protect against, identify, and prevent fraud and other illegal activities;
- Comply with legal obligations and enforce our terms and policies;
- For other purposes with your consent or as permitted by law.
4. How We Share Your Information
We may share your information with the following categories of recipients:
- Service Providers: We share information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.
- Delivery Partners: We share necessary information with delivery partners to facilitate the delivery of your orders.
- FIREHOUSE Franchisees: We share information with our franchisees to process your orders and provide local services.
- Business Transfers: If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, or that of our customers or others.
5. Cookie Policy
We use cookies and similar tracking technologies to track activity on our Website and App and to hold certain information.
Cookies are small data files that are placed on your device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.
We use the following types of cookies:
- Essential Cookies: These cookies are necessary for the Website to function properly and cannot be switched off in our systems.
- Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website.
- Functional Cookies: These cookies enable the Website to provide enhanced functionality and personalization.
- Targeting Cookies: These cookies may be set through our Website by our advertising partners to build a profile of your interests and show you relevant ads on other sites.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can impact your user experience and some features of our Website may not function properly without cookies.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Access: You have the right to request information about the personal data we hold about you.
- Correction: You have the right to request correction of your personal information if it is inaccurate or incomplete.
- Deletion: You have the right to request that we delete your personal information in certain circumstances.
- Data Portability: You have the right to receive a copy of your personal information in a structured, machine-readable format.
- Objection: You have the right to object to our processing of your personal information in certain circumstances.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Opt-Out: You have the right to opt-out of marketing communications we send you at any time.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please see our section on "California Privacy Rights" below.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
7. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. This section describes your CCPA rights and explains how to exercise those rights.
7.1 Right to Know
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, including:
- The categories of personal information we collected about you;
- The categories of sources from which the personal information was collected;
- Our business or commercial purpose for collecting or selling that personal information;
- The categories of third parties with whom we share that personal information;
- The specific pieces of personal information we collected about you.
7.2 Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
7.3 Right to Opt-Out of Sale
We do not sell your personal information as defined by the CCPA. However, we do share information with third parties for business purposes as described in this Privacy Policy.
7.4 Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights.
7.5 Exercising Your Rights
To exercise your rights under the CCPA, please contact us using the information provided in the "Contact Us" section below.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.
10. Children's Privacy
Our Website, App, and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information as quickly as possible.
11. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.
12. Third-Party Links and Services
Our Website and App may contain links to third-party websites and services. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any third-party website you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Website, App, or services after any changes to this Privacy Policy constitutes your acceptance of such changes.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
FIREHOUSE Sandwiches
47080 Antonette Cliffs Suite 713
East Scot, NS E0R1E4
Email: privacy@firehousesandwiches.com
Phone: +1 (253) 763-6374
